📅 Appointments & Deposits

• A $15 deposit is required to secure your appointment. This will be applied toward your total, with the remaining balance due in cash at your visit
• At the time of booking, there will also be a processing fee which does not go toward the service cost.
• For nail appointments, please send your inspiration photo(s) before your appointment so I can plan the right amount of time for your design.
• Once a design is chosen, I kindly ask that no changes be made at the appointment — this helps me stay on schedule for all clients.
• Nail Health Requirement: Nails must be free of damage, splits, or discoloration. No exceptions — services will be refused if nails are not in healthy condition.
• Fill-In Policy: Fill-ins are recommended every 2–3 weeks for the best results. At 4 weeks or more, the service is considered a rebalance and will include an upcharge.

💅 Nail Fixes / Repairs

• Nail fixes or repairs are free within the first 24 hours after your appointment. After that time, repairs will be charged at the standard rate.

⏱ Arrivals & Grace Period

• Please arrive on time so we can enjoy the full session together.

• I understand that life happens — I offer a 10-minute grace period. If you arrive 15 minutes late or more, we’ll need to reschedule within 7 days.

• Keep in mind that the studio is in a busy traffic area, so please plan travel time accordingly.

🚫 Cancellations & No-Shows

• If you need to cancel, please do so no later than 24 hours before your appointment so I can offer that spot to another client.
• Communication is key! If you need to reschedule, just let me know — I’m happy to work with you when I can.
• No-shows will forfeit their deposit and will need to book again with a new deposit.

🚷 Guests & Children

• Due to limited space and the presence of chemicals, no extra guests or children are allowed unless they are receiving a service.

🕒 Hours & Before/After Hours Appointments

• My regular hours are:
  Monday–Friday: 9:00 AM – 6:00 PM
  Saturday: 12:00 PM – 4:00 PM
  Sunday: Closed

• If you’d like to book an appointment before or after these hours, please contact Naylee to create your appointment. An additional $30 fee will be applied to the service booked.

🛑 Right to Refuse Service

✨ Waxing Policies

I reserve the right to refuse or stop a service at any time for reasons including (but not limited to) health concerns, unsafe conditions, inappropriate behavior, or violation of these policies.

• A client intake form is required to be filled out before services start.
• Hair must be at least ¼ inch long (about the length of a grain of rice) for the best results.
• Please arrive clean and freshly showered before your appointment — I understand some clients come straight from work, wipes will be provided.
• Avoid heavy lotions or oils on the day of your wax.
• No tanning, swimming, or intense workouts for 24 hours after waxing to protect your skin.
• Pregnant clients and those with sensitive skin are welcome — I’ll adjust techniques to keep you comfortable.
• Shark week? That’s perfectly fine! I ask that you wear a fresh tampon and clean undergarments.

Your time is valuable, and so is mine — these policies help me give every client the care and attention they deserve. Thank you for understanding!